Refund & Returns Policy
At BARELYCOSTS, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Refund & Returns Policy explains the circumstances in which eligible products may be returned, exchanged, replaced, or refunded.
We sell physical products to customers in the United Kingdom and internationally. Unless a different return condition is expressly stated for a particular product, the terms below apply to purchases made through our website.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
1. Our 30-Day Return Policy
We offer a 30-day return period for eligible products.
For our standard commercial return policy, eligible items should be returned within 30 days of delivery.
Products returned after the applicable return period may not qualify for a refund or exchange unless a longer period or different remedy is required by applicable law.
For international orders, customers should take the estimated delivery time into account and contact us promptly if they intend to make a return.
2. Condition of Returned Items
To qualify for a full refund under our standard return policy, an item should generally be:
-
Returned within the applicable return period;
-
In its original condition;
-
Unused, except to the extent reasonably necessary to inspect or assess the product;
-
Complete, including accessories and components supplied with the product; and
-
Returned in its original packaging where reasonably applicable.
An item may be eligible for a reduced or partial refund where its value has been diminished because it has been used, damaged, altered, or returned incomplete for reasons not attributable to BARELYCOSTS.
Where an item is defective, damaged on arrival, incorrect, or materially different from what was ordered, please contact us so we can determine the appropriate remedy.
3. Products That Cannot Be Returned
Certain products may not be eligible for return because of their nature, health and safety considerations, or applicable law.
These may include:
-
Perishable goods such as food or flowers;
-
Newspapers or magazines;
-
Intimate or sanitary goods;
-
Hazardous materials;
-
Flammable liquids or gases;
-
Gift cards;
-
Downloadable software products;
-
Certain health and personal-care products; and
-
Any other product for which a return restriction is clearly stated before purchase.
Where a product is subject to a specific return restriction, the applicable restriction will be disclosed on the relevant product page where appropriate.
Statutory consumer rights continue to apply where applicable.
4. Defective, Damaged, or Incorrect Products
If your order arrives defective, damaged, incomplete, or different from the product you ordered, please contact us at:
Please include your order number and a description of the problem. We may also ask for photographs or other reasonable information to help us assess the issue.
Depending on the circumstances and applicable law, we may provide a replacement, exchange, repair, refund, or another appropriate remedy.
We will not treat a customer less favourably where the issue resulted from an error on our part.
5. Partial Refunds
In certain circumstances, a returned product may qualify for a partial refund rather than a full refund.
Examples may include:
-
Books showing obvious signs of use;
-
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened;
-
Products returned in a condition materially different from the condition in which they were supplied;
-
Products that are damaged or missing parts for reasons not attributable to BARELYCOSTS; or
-
Returns that otherwise do not satisfy the conditions for a full refund.
Any reduction will reflect the circumstances and applicable law.
No reduction will be made where the loss in value resulted from an error attributable to BARELYCOSTS.
6. Sale and Discounted Products
Unless otherwise stated on the applicable product page or required by applicable law, sale or discounted products are subject to the same return requirements stated in this policy.
Where a particular product is expressly identified as non-returnable before purchase, that restriction will apply subject to applicable statutory rights.
7. How to Request a Return
Before sending an item back, please contact us at:
Please provide:
-
Your order number;
-
Your name;
-
The product you wish to return;
-
The reason for the return; and
-
Any relevant information concerning damage, defects, or incorrect items.
We will provide return instructions where appropriate.
Please do not send your purchase directly to the manufacturer.
Unless we provide alternative instructions, eligible returns should be sent to the address below.
8. Return Address
BARELYCOSTS
Unit 129550, Courier Point
13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
Please retain proof of postage and tracking information until your return has been received and the matter has been resolved.
9. Return Shipping
Our standard outbound shipping is free for UK and international orders.
Unless otherwise stated or required by applicable law, customers are responsible for arranging the return of unwanted products under our voluntary 30-day return policy.
If a product is defective, damaged, incorrect, or was supplied in error, please contact us before returning it so we can provide appropriate instructions.
10. Refunds
Once an eligible returned item has been received and assessed, we will process the applicable refund.
Refunds will generally be issued to the original payment method used for the purchase unless another method is required or permitted by applicable law.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
11. Refunds That Have Not Appeared
If we have confirmed that your refund has been processed but you have not yet received it, please:
-
Check your original payment account or card statement;
-
Contact your card issuer or payment provider;
-
Contact your bank or financial institution; and
-
If you still cannot locate the refund, contact us at info@barelycosts.com.
Please include your order number and any refund confirmation information so we can investigate the matter.
12. Exchanges and Replacements
We may provide an exchange or replacement for an eligible defective, damaged, or incorrectly supplied product.
To request an exchange or replacement, contact:
Exchanges are subject to product availability. Where the original product is unavailable, we may offer an alternative appropriate resolution.
13. Gifts
If an eligible product was purchased as a gift and shipped directly to the recipient, the recipient may receive a gift credit or another appropriate form of reimbursement where available.
If the product was not identified as a gift at the time of purchase, or the purchaser had the order delivered to themselves before giving it to the recipient, any applicable refund will generally be issued to the original purchaser and original payment method.
14. Statutory Consumer Rights
Our 30-day commercial return policy is in addition to, and does not replace, any statutory consumer rights that apply to your purchase.
For example, UK consumers purchasing goods online may have statutory cancellation rights in addition to our voluntary return policy, subject to legal exceptions.
Where applicable law gives you a right to cancel, return, repair, replace, or receive a refund that differs from this policy, we will comply with the applicable legal requirement.
15. Questions About Returns
For questions about returns, refunds, exchanges, or defective products, please contact:
BARELYCOSTS
Email: info@barelycosts.com
Returns Address:
BARELYCOSTS
Unit 129550, Courier Point
13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom