Frequently Asked Questions
How to contact us?
We are always happy to help. Email us at: email@example.com. We endeavor to reply to your email within 48 hours. Send your mail to: BARELYCOSTS, Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA.
How long are shipping times?
We ship items within one to three days of receiving an order. From that point, it takes 5 to 8 business days for items to arrive. Deliveries outside the UK are 6-13 working days from shipment.
Please be aware that our partners and us, prioritize sustainability and a safer planet. As a result, our efforts to maintain a low carbon footprint may lead to delivery times being extended by 1 or 2 days.
You will receive a tracking number as soon as your product ships and that will let you keep track of where your order is at all times.
Which couriers do you use?
All items delivered to the UK are shipped using Royal Mail/Parcel Force, DPD, Yodel or Hermes (Evri). Items delivered outside the UK are shipped using both, international courier services and the local mail companies.
My tracking number doesn't work?
All orders to the UK are shipped from warehouses to the Royal Mail, Hermes (Evri), or Yodel for delivery via a third-party courier. During this time, tracking numbers may not show as active or may show the status 'sender dispatching the item. Please be patient. It is a common thing for a logistic platform to take few days to fully process a fulfilment. Order tracker will update when packages are received and scanned by the last carrier.
Can I cancel my order?
Your order can be cancelled or amended within the first 24 hours of purchase. If more than 24 hours has passed please follow our returns policy to receive a full refund.
What's your return policy?
Our policy lasts 30 days for faulty items. If more than 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. If you wish to return an item for other reasons the return must be requested by emailing firstname.lastname@example.org within 14 days of delivery.
Unit 129550, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK.
What happens if i receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund or get you a new one.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
What's your refund policy?
We offer a 30 days money back guarantee on all orders. Once we receive your returned items, we will process your refund. A credit will automatically be applied to your credit card or original method of payment within a certain amount of days. For more details, please check our refund policy here.
Where is my refund?
If you have not received your refund yet, please contact your bank or your credit card company, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please email us at email@example.com.